• Avenue’s Local Phone Services provides local phone service only. All phone service unless otherwise stated from Avenue Phone services will be blocked from all 900/976 calls, 1 + long distance, local long distance, any pay per use features, and any 0 + acceptance. Any use or acceptance of the above or any use or acceptance of any service which incurs charges will be charged to the customer of Avenue Phone Services at its own discretion may disconnect service without notification.
• Your phone number will be listed unless anonymous number is requested at time of your sign-up (Charges may apply).
• Your initial payment includes a one time non-refundable fee ($49.95 plus tax) this covers our administration and other costs associated with the preparation of your new line for installation.
• Avenue's Local Phone Service requires 30 days notice to cancel service. Any requests made to disconnect or remove services without 30 days notice will result in forfeiture of all monies paid.
• There are no refunds after service is installed unless 30-days notice is received
• Avenue’s Local Phone Services cannot guarantee any phone number until the number is installed at the customers location.
• All payments to Avenue’s Local Phone Services must be in the form of a certified cheque or money order. Personal cheques will not be accepted.
• Bills will be issued on the 15th of each month for the following month. All bills are due in full on the first of the month. If payment is not received by 5 p.m. on the 3rd of the month a late fee of $10.00 will be applied and if payment plus late fee is not received in full by the 6th Avenue’s Phone Services will DISCONNECT service and you will be subject to the reconnection fee.
• You can reconnect service upon completion of a new application to restore services and paying any past due amounts or fees.
• There is no guarantee you will retain your previous phone number if your service was disconnected.
• Do not call Bell Canada (310-BELL) for any reason regarding your service. Your service is only with Avenue’s Phone Services. All enquires and changes are to be made directly with Avenue’s Local Phone Services.
• Avenue’s Local Phone Services will not be held responsible for temporary outages in service which are not controllable by Avenue’s Local Phone Services.
• Avenue’s Local Phone Services reserves the right at its own discretion to refuse service or discontinue service to any customer.
• Any billing disputes or changes are to be sent to Avenue’s Local Phone Services. All disputes must be in writing with a copy of the bill and must be received within 15 days of the first billing date.
• Avenue’s Local Phone Services reserves the right to change pricing without notification.
• Any and all information received by Avenue’s Phone Services will become the property of Avenue’s Local Phone Services.
• Electronic payments via the Internet and Telebanking may take up to 3 (three) business days to reach our office. Therefore should payment be made via Internet banking and/or Telebanking and not received in our office before 5pm on the 6th of the month disconnection will occur automatically.

*Flat Rate Long Distance Service Terms and Conditions

The Service
ALPS is proving a flat rate service, to the customer, that is accessed by dialing a local telephone number. Customer can talk as long as they want, as often as they like and their monthly fee will not change. There are no per minute charges and the customer can keep their present long distance provider.

Network Uses
Service may be used for voice and fax only. NO INTERNET ALLOWED USING OUR SYSTEM.

Line Requirement
Customer must have touch-tone service.

Termination of Service
For customers paying monthly, 30 days notice by mail is required to cancel the service. For customers choosing the YEAR IN ADVANCE or POST DATED CHEQUES options, termination of service falls on the date of renewal unless service has been renewed prior to that date.

Liability
In the event of an interruption in your ALPS service, except as explicitly stated in this agreement, ALPS makes no warranties and conditions, express or implied, including any implied warranty or condition of merchantability or of fitness for a particular purpose. In no event shall ALPS be liable for consequential or exemplary damages, including lost profit, or damages for personal injury, whether arising out of breach of warranty, breach of contract, or otherwise, and regardless whether such damages were or should have been foreseen. The total liability of ALPS shall in no event exceed the amounts paid by the customer to ALPS under this contract.

Indemnity
The Customer shall indemnify ALPS against all claims, losses or damage arising from the use of the Service provided pursuant to this contract (or prior to this contract), including without limitation, previous telecommunication services, claims for libel, slander, invasion of privacy or infringement of copyright’s and claims for patent infringement arising from combining or using the Service provided by ALPS and the Customer shall indemnify ALPS against any claims, losses or damage that may arise as a result thereof.

Confidentiality
Unless the Customer consents in writing or disclosure is pursuant to a legal power, all information kept by ALPS regarding the Customer, other than the Customer’s name, address or listed telephone number is confidential and may not be disclosed by ALPS to anyone other than the Customer, its agents, representatives or employees.

Returned Bank Items
An administration fee of $15.00 is due on all returned items (i.e. NSF cheques, stop payments, accounts closed, etc.). Customers will be notified by letter, email or fax of their returned payment. After 15 days, if payment is not received, service will be discontinued.